- Determine the location of the incident.
- Upon arrival your first concern is for the person involved in the incident. Offer any assistance as needed. Emergency personnel will likely already be on hand.
- Determine immediately if the person was injured or had property damage.
- If possible, information to obtain from the injured person includes: name, address, phone number, location of the incident, and time of the incident. If the injured party is a minor child obtain information on the parent or legal guardian. The form below will walk you through this information.
- Facts of loss are very important. Gather as much information about the incident as possible from the individual involved and any potential witnesses.
- Assess the nature of the problem. Were there conditions or factors present that could have contributed to the incident? (Wet floors, unsecured electrical cords, uneven sidewalk, etc.)
- Take any equipment involved out of service if possible. If equipment must be returned to service, make sure to take pictures and capture any identifying information (make, model, serial #, etc.).
- Take pictures of the scene including any contributing conditions or factors.
- In all situations, do not admit fault or liability. Obtain only the facts.
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